From Newsgroup: comp.misc
About a year ago, Microsoft announced price increases for its “365”
(not “Office”) product, while adding the Copilot feature. What it
failed to mention was that users had the option of continuing on the
old plan at the old price, without the Copilot feature -- which a lot
of users didn’t want anyway. Some users went to cancel their plan, and
at that point they would have been presented with the option to
continue on the old plan. The rest would have felt they had no option
but to pay the higher price.
This is all deceptive behaviour which is against the law in both
Australia and NZ, and presumably other civilized countries as well.
Microsoft has decided to revert the price increase and offer a refund
to users in both countries. Unfortunately, users in NZ don’t seem able
to claim this -- the whole mechanism seems set up solely to cater to
customers in Australia. Also it seems to only be available for certain
plans and not others, and customers may still end up paying more
anyway.
Meanwhile, Australia’s anticompetition watchdog, the ACCC, is pressing
ahead with its lawsuit against Microsoft. The company has also
received a warning from NZ’s Commerce Commission.
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https://www.nzherald.co.nz/business/microsoft-365-refund-fails-to-head-off-59m-lawsuit-customers-making-claims-hit-glitches/AMIWLXAHYZCB5EXWTIHZCZP4II/>
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